BIR Employee Tristan Villena Villanueva Fired After Mistreating Woman Seeking TIN in Novaliches[VIDEO]

 

A viral video has surfaced online showing a young woman, Nica Cadalin, breaking down in tears after a Bureau of Internal Revenue (BIR) employee allegedly humiliated her while she was trying to resolve an issue with her Tax Identification Number (TIN) in Novaliches.

According to Cadalin, the staff member, identified as Tristan Villena Villanueva, spoke to her in a demeaning manner instead of offering assistance — leaving her feeling embarrassed and disrespected.

The video sparked outrage across social media, with many Filipinos sharing similar stories of being treated poorly in government offices.

Following intense public criticism, reports indicate that Villanueva has since been dismissed from his position.

This incident has reignited public discussions about professionalism and compassion in public service — reminding agencies that serving the people is not just about processing documents, but treating citizens with dignity and respect.

VIDEO BELOW:

 

 

@nicacadalin #BIR #novaliches #rudegovernmentemployee ♬ original sound - Nica Cadalin